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FAQs

What is our Guarantee?

As a customer of ours, we aim to provide you with the highest quality products and the best service possible. We are backing that up with an absolutely, risk-free, ironclad 30-day guarantee.

If you aren't happy with your product or experience for any reason, we will do whatever is needed to make sure you are 100% satisfied. No questions asked.

Looking to do a return or exchange?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. Check out our refund policy to read more.

When will my order ship?

Your order will ship within 2-3 days of your order, and then take up to two weeks to reach your doorstep. Each product at Frenchic Baby is sourced directly from the highest-quality suppliers from around the world and sent directly to your door. As some products are more popular than others, check out the estimated delivery time that you can find in each product description.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund or ship you another product...the right one this time! You won’t be asked to ship the product back to us.

Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

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